Your privacy is critically important to us. At FastCurb, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you, or your customers using our service on your behalf, through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim for full transparency on how we gather, use, and share personal information.
Information We Collect
We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better. We collect information in three ways: if and when you provide information to us, automatically through operating our services, and from outside sources. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
- Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require users who sign up for an account to provide an email address. You may provide us with more information such as a name, store location, and store details (such as store address, store phone number, store hours of operation, etc.).
- Transaction and Billing Information: If you buy something from us–a subscription to a plan for example–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
- Your Content: Depending on the Services you use, you may provide us with various private content.
- Customer Order Information: Depending on the Services you use, your customers or yourself may provide information required to perform the provided service, possibly including but not limited to: customer location, customer phone number, customer email address, requested products.
- Communications with Us: You may also provide us information when you respond to surveys, communicate with our staff about a support question, or post a question about your services in any of our public forums or social network accounts.
Information We Collect Automatically
We also collect some information automatically:
- Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, and operating system. We collect log information when you use our Services.
- Usage Information: We collect information about your usage of our Services. For example, we may collect information about the actions that are taken in the Dashboard (e.g., which Services get used and how often). We may also collect information about what happens when you use our Services (e.g., page views, support document searches, button clicks) along with information about your device (e.g., screen size) or number of orders per store or other order statistics. We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if you create or log into your FastCurb account through another service (like Google) or if you connect your website or account to a social media service (like Twitter), we will receive information from that service (such as your username and basic profile information) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available. We may also get information from third party services about individuals who are not yet our users (…but we hope will be!), which we may use, for example, for marketing and advertising purposes.
How And Why We Use Information
We use information about you as mentioned above and for the purposes listed below:
- To provide our Services–for example, to set up and maintain your account, process online orders, perform other requested actions in relation to your orders or customers, or charge you for any of our paid Services;
- To further develop our Services–for example by adding new features that we think our users will enjoy or will help them to use or perform curbside pickup more efficiently;
- To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
- To monitor and protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of FastCurb and others;
- To communicate with you about offers and promotions offered by FastCurb and others we think will be of interest to you, solicit your feedback, or keep you up to date on FastCurb and our products; and
- To personalize your experience using our Services.
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that: (1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account--for example, in order to enable access to our website on your device or charge you for a paid plan; or (2) The use is necessary for compliance with a legal obligation; or (3) The use is necessary in order to protect your vital interests or those of another person; or (4) We have a legitimate interest in using your information--for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or (5) You have given us your consent--for example before we place certain cookies on your device and access and analyze them later on.
How We Share Information
We do not sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, registrars, registries, and data escrow services that allow us to provide domain registration services, and our hosting provider), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers), and companies that make products available on our websites, who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.
- As Required by Law: We may disclose information about you in response to a subpoena, court order, or other governmental request.
- To Protect Rights and Property: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of FastCurb, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to your account.
- Aggregated and De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you.
- Published Support Requests: If you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish a sanitized or edited version of that request in order to help us clarify or respond to your request or to help us support other users.
Information Shared Publicly
Information that you choose to make public is–you guessed it–disclosed publicly. That means, of course, that information like public forum posts and comments on other websites that use our Services, are all available to others. Please keep all of this in mind when deciding what you would like to share in public areas.
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it--which are described in the section above on How and Why We Use Information--and we are not legally required to continue to keep it. For example, we keep the web server logs for a reasonable period of time that record information about a visitor to one of our websites, such as the visitor’s IP address, browser type, and operating system. We retain the logs for a reasonable period of time in order to, among other things, analyze traffic to our websites and investigate issues if something goes wrong on one of our websites. After data deletion content may remain on our backups and caches until purged.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks. To enhance the security of your account, we encourage you to enable any advanced security settings and choose secure passwords. We do not store passwords or credit card numbers on any of our systems.
You have several choices available when it comes to information about you:
- Limit the Information that You Provide: If you have an account with us, you can choose not to provide any optional account information and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services–for example, actually creating stores or accepting online orders or payment–may not be accessible.
- Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages or through the Dashboard Account Settings. If you opt out of promotional messages, we may still send you other messages, like those about your account, incoming order or arrival events, and legal notices.
- Set Your Browser to Reject Cookies: You can usually choose to set your browser to remove or reject browser cookies before using FastCurb’s websites, with the drawback that most of FastCurb’s Services may not function properly without the aid of cookies due to the nature of the service.
- Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Services, you can contact us to close your account. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above--for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
Data Subject Rights
Individuals located in the EEA may have additional statutory rights available to them with respect to their personal information, including the right to access your personal information, have it erased, have it corrected, or object to or restrict processing. If you would like to make such a request, please contact us and we will respond within thirty (30) days. We will need to verify that the individual is inquiring about his/her own information before we can assist with the request. We will comply with such requests to the extent legally required by applicable law. For EU individuals, you also have the right to lodge a complaint with the supervisory authority.
How to Reach Us
Other Things You Should Know
FastCurb is a worldwide service. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the U.S. and possibly other countries, which may have rights and protections that are different from those in your home country.